USA – MHC, a Burnsville, MN-based provider of enterprise automation software solutions, acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software and services.
The amount of the deal was not disclosed. The combined company delivers solutions to over 1,300 organizations across 50 countries and 5 continents, including 12 customers in the Fortune 100. The acquisition brings new capabilities to MHC including omnichannel communication, dynamic documents, and customer journey automation, all powered with user engagement analytics and artificial intelligence. These capabilities will accelerate the development of MHC’s next generation platform to meet content and experience automation requirements of its customers. Florin Vasilian, Ecrion’s Founder and CEO, will become Chief Innovation Officer of the combined company. Headquartered in Rockville, MD with offices in both Romania and the United Kingdom, Ecrion delivers solutions to over 250 organizations across financial services, insurance, public sector, healthcare, manufacturing, and other industries. Customers include Fortune 100 companies as well as governments across 12 countries and U.S. states. Led by Gina Armada, CEO, MHC Software provides an enterprise automation platform that enables customers to automate and digitize complex processes, communications and workflows. 06/07/2020
