USA – Cresta, a San Francisco, CA-based expertise AI provider to the enterprise, closed its $50m Series B funding.
The round was led by Sequoia Capital with participation from Greylock Partners, Andreessen Horowitz, Allen & Company and Porsche Ventures. In conjunction with the funding, Sequoia’s Carl Eschenbach joined the company’s board of directors, which includes former AT&T CEO John Donovan and Cresta and Google X co-founder Sebastian Thrun.The company will use the new funds to support its growth and continue to develop the Cresta Expertise Engine.Led by Zayd Enam, co-founder and CEO, Cresta aims to make business more productive by using Expertise AI to help sales and service teams unlock their potential via AI solutions. The company provides Cresta Expertise Engine, which provides real-time AI mentoring and feedback across all customer communications and recently announced Cresta for Voice, a solution for phone-based teams that delivers measurable business outcomes within weeks. Key features of Cresta for Voice include real-time agent assistance and coaching during a customer phone call, call transcription, dynamic triggering of reminders for key agent behaviors that lead to improved business outcomes, and access to knowledge base answers to accelerate resolving customer questions. Cresta’s customers include Intuit, Porsche, and Cox Communications. 31/03/2021
