USA – Observe.AI, a San Francisco, CA-based Intelligent Workforce Platform that transforms contact centers through AI, raised $125M in Series C funding.
The round, which brings total funding raised to date to $213M, was led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc., Menlo Ventures, Nexus Ventures, Scale Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, and Next47 Ventures.The company intends to use the funds to accelerate development of product innovations, including expansion into harmonizing real-time with post-interaction agent coaching, scale go-to-market motion, drive continued geographical expansion into international markets, and accelerate its timeframe to IPO readiness.Led by Swapnil Jain, Co-Founder and CEO, Observe.AI is an Intelligent Workforce Platform for contact centers, which embeds AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.The solution is used by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. In March 2022, Observe.AI announced continued record growth for its fiscal year, including nearly 150% increased ARR, increased customer base of $100K or more by 125% year-over-year, and increased enterprise customer base by 40%. 13/04/2022
