USA – Akia, a San Francisco, CA-based provider of a customer experience automation platform, raised $6M in Series A funding.
The round was led by Altos Ventures with participation from GSR Ventures, who led the previous seed round.The company intends to use the funds to scale its automation technology to help businesses manage the ongoing labor shortage.Led by CEO Evan Chen, Akia is an automated customer engagement platform designed to streamline operations for service businesses. The system integrates with other technologies, including management systems and hardware platforms. Its Mini Apps are mobile experiences that don’t require download or login. Companies using Akia’s platform leverage Mini Apps to automate and expedite day-to-day processes like identity verification, security deposit collection, or even contactless hotel check-in.Since launching in 2019, Akia has achieved 3x year-over-year growth, operating primarily in hospitality. The current market conditions, ongoing labor shortage, and post-pandemic impact have increased demand for Akia’s automated customer engagement framework. 19/01/2023
