USA – Zowie, a NYC-based AI-powered chatbot technology built specifically for eCommerce teams who want to drive sales through customer support, raised $14m in Series A funding.
The round, which brings Zowie’s total funding to $20M, was led by Tiger Global Management with participation from Gradient Ventures (Google’s AI-focused fund), 10xFounders (investor in Revolut, Robinhood, Adyen), and Inovo, and strategic investor Jack Altman (CEO at Lattice). The company intends to use the funds to extend its automation capabilities to new channels, including email, and expand internationally by hiring more sales for its go-to-market team in the United States.Founded in 2019 by Maja Schaefer (Forbes 30 Under 30) and Matt Ciolek, Zowie provides an AI-powered chatbot built specifically for eCommerce teams who want to drive sales through customer support. Powered by AI technology, Zowie automates 70% of inquiries eCommerce brands typically receive (such as “where’s my package?” or “how can I change my shipping address?”). It combines its automation capabilities with a suite of tools that allows agents to provide personalized care and product recommendations. Zowie integrates with all eCommerce tools like Shopify, Recharge, Klaviyo, and more. The automation supported by an open API enables customers to quickly set up automation like order status, subscription management, parcel tracking, and more.The company operates between its commercial office in New York with development offices across Poland.24/05/2022
